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Complaints

We very much hope that you will not have cause to complain about the service you receive from the British Chambers of Commerce (BCC). However, if problems do arise we would like to reassure you that there is a procedure for dealing with them, and that we will take your complaint seriously.

To make a complaint could you please email the BCC at [email protected] clearly stating the nature of the complaint giving all relevant details so that we can undertake an initial investigation. Please label the subject – complaint – to ensure it gets a prompt response.

You will be contacted by a member of the BCC team within 24 hours to discuss the nature of the complaint and ensure we have all the relevant details so that we can investigate the issue further. At this time, dependent on the nature and complexity of the issue, we will agree a timescale to come back to you and advise you of our next steps.

We will always tackle issues promptly and try to resolve them as quickly as possible.