Bespoke Stairlifts, members of Mid Yorkshire Chamber of Commerce, has earned a place among the leading brands in the global mobility market, with its reputation steadily rising each day.

Bespoke’s objective is to streamline the process of purchasing stairlifts. Their “Full Service” supports a worldwide dealer network, empowering the dealers to grow their businesses with assurance in Bespoke’s dependable products and outstanding customer service. Bespoke Stairlifts excels in communicating with clients and partners from diverse linguistic backgrounds. With proficient speakers of French, German, Portuguese, and Spanish on their team, they provide personalised communication in customers’ native languages. This multilingual capability is vital for their international operations, ensuring that clients receive the best service without language barriers.

Bespoke Stairlifts is a major player in the global market, with 70% of their operations dedicated to exports. Their international presence spans 61 countries, demonstrating an ability to meet diverse market demands and regulatory requirements. They’ve recently entered new markets including the French Antilles, Kenya, and Mexico, showcasing their adaptability to different cultural and economic environments.

Bespoke Stairlifts excels in customer service, vital to its global success. With a strong support network, including timely after-sales service, customers enjoy comprehensive service plans, regular maintenance, rapid response to service calls, and an extensive warranty programme. This customer-focused approach fosters high satisfaction and loyalty, evident in positive testimonials and repeat business. The ISO9001 accreditation and Quality Management System establish a strong foundation, enabling real-time data with regular health checks. This accreditation assures customers of Bespoke’s exceptional product design, engineering, and quality. Bespoke Stairlifts maintains rigorous environmental standards in manufacturing, minimising its footprint. 

Engaging in corporate social responsibility, the company supports charities, local sports clubs, and community programmes for those with mobility challenges. This commitment to sustainability and social responsibility enhances their reputation and aligns with their mission to make a positive societal impact.

At Bespoke Stairlifts, they understand the importance of attracting top talent to maintain standards of excellence and innovation. They use social media job adverts and partner with specialist recruitment agencies to find the best candidates. Leveraging platforms like LinkedIn, Facebook, and Instagram, they reach a diverse pool of applicants. Working with reputable agencies, Bespoke thoroughly assesses candidates for skills and cultural fit through online interviews and office visits, with travel and accommodation expenses covered by us.

Recognising the challenges of relocation, they provide comprehensive support, including housing assistance and settling-in guidance. With employment expanding by 45% in the last year and operations across three sites in Huddersfield, Cottingley, and Bradford, following this rigorous process is vital. Bespoke adopts digital transformation to boost efficiency, innovation, and customer satisfaction worldwide. 

Utilising digital marketing, an intuitive e-commerce platform, remote consultations, data analytics, and supply chain digitisation, Bespoke optimises operations and meets diverse customer needs, highlighting its commitment to innovation and customer-centricity. Bespoke Stairlifts’ remarkable achievements in global expansion, innovation, customer service, and commitment to accessibility make it a standout contender for local and national awards.