Membership Manager, Surrey Chamber
Posted on 12th November 2018

Membership Manager

Reports to: CEO


To grow the membership base in the East Surrey area (Epsom, Reigate and Banstead, Tandridge and Mole Valley) by recruiting and retaining members, assisting them to grow and develop their business, by making good connections and identifying the right support for them from within our services and membership.

Key Responsibilities

  1. Identify, engage and follow up on potential new members through a managed pipeline
  2. Welcome each new member and set up action plan for follow through
  3. Ensure all members are communicated with at set times and monitor delivery of any agreed actions
  4. Report on a monthly basis against agreed targets
  5. Maintain accuracy of member database and build detailed information on each member company within the database
  6. Achieve delivery of personal and team targets for revenue from membership and any other services offered by the Chamber and identify new revenue streams
  7. Attend and support Surrey Chambers events in order to touch base with members and receive on going feedback
  8. Attend external events in order to build a targeted pipeline
  9. Co-ordinate and carry out activities to ensure maximum retention of members and report on these activities
  10. Work with events & marketing manager to build a database of members prepared to respond to press and British Chambers requests
  11. Deliver all other requests as required by the CEO

Key Skills

  • Strong sales skills with a proven track record
  • Excellent Customer Skills with experience of delivering these skills in person, by telephone and by e-mail
  • Ability to prioritise and organise their time
  • Ability to motivate others and build relationships
  • Self starter with initiative
  • Good Computer skills
  • Good team player
  • A passion for helping local businesses to succeed
  • Strong reporting skills
  • Strong determination to succeed-hungry for success

To apply, please send your CV and cover letter to Tara Wavre.