Business Banking Insight (BBI), a first of its kind website which looks at how well the UK’s small and medium-sized businesses are being served by banks.  Commissioned by the Chancellor of the Exchequer, BBI is designed to help businesses make better informed banking decisions.  The programme is driven by ongoing support from the Federation of Small Businesses and the British Chambers of Commerce (BCC), alongside an advisory group that includes HM Treasury, British Bankers Association, Royal Bank of Scotland, Department for Business, Innovation & Skills and the Competition and Markets Authority (CMA).

BBI, announced by the Chancellor last November, publicly showcases the experiences of more than 5,000 businesses and how they rate their banks, with a view to enhancing the trust and transparency between the two groups. The research was carried out by independent market research agency ICM and offers insight into satisfaction levels and how they could be improved. 74 bank brands in total are ranked, using a mixture of percentage and 5-star rating systems, and three different business sizes were interviewed; sole traders, 1-9 employees and 10-249 employees.

Customer satisfaction levels are shown overall and against the five key factors on the BBI website:

  1. Transparency
  2. Tailored services
  3. Value
  4. Availability
  5. Keeping customers informed

To view an infographic of the first set of results from the survey click here